// how it connects
Connecting is easy.
Governing the connection is what matters.
Interoperability standards such as MCP and A2A have made it easy to connect an agent to a tool. The hard part comes next: deciding what that agent can do, with which data and on whose behalf.
vtezero sits between agents and applications. Every access uses roles and permissions aligned with organisational structure and is invoked by a process.
Your systems stay where they are. The difference is that now you know, and can demonstrate, what happens.
CRM
Customer records, deals, history → role-based access, just like for people
ERP
Orders, invoices, stock → data used only where the process allows
TICKETS
Support requests → the agent handles the case, exceptions go to a person
DMS
Contracts and documents → only what the role permits
EMAIL
Customer communications → human checkpoint where needed
AGENTS
Own or third-party → all within the same processes and rules
// examples of systems you can connect
The applications you already use,
working for your agents.
An indicative list. vtezero connects through open standards and APIs: if your system is not here, let's talk.
CRM & Sales
vtenextOpen-source CRM
SalesforceEnterprise CRM
HubSpotCRM
Zoho CRMCRM & Suite
PipedriveSales pipeline
Microsoft DynamicsEnterprise CRM
ERP & Business management
SAPEnterprise ERP
OracleERP & DB
OdooOpen-source ERP
ZucchettiItalian business software
TeamSystemItalian business software
Ticketing & Documents
Help deskTicketing
IT service deskTicketing
Document repositoryDMS
Contract managementDMS
Email & Collaboration
Microsoft 365Email & Productivity
Microsoft TeamsCollaboration
SlackTeam collaboration
WhatsApp BusinessMessaging
TwilioSMS & Voice API
AI agents & Cloud
OpenAIModels and agents
Claude / AnthropicModels and MCP
Ollama / Local LLMLocal models
Microsoft AzureCloud & AI services
AWSCloud infrastructure
Google CloudCloud & AI
// the rules of every connection
Connecting a system
does not mean opening it up.
For every application, you decide what an agent can do, on whose behalf and within which process.