We know what
it means to protect
sensitive data.

From CRM projects to agent governance.

vtezero was born at vtenext, an Italian benefit corporation developing an open-source CRM with a native BPM engine: over 2,000 business customers, more than 100 partners, and offices in Verona, Milan and London.

We deliver CRM projects for very large organisations. In these projects, customer data, often sensitive, flows across departments, roles and systems. Defining who can see what, and being able to prove it, is part of our daily work.

When we brought agentic AI into CRM, with the Kitt assistant, configurable agents and MCP tools, we asked our usual question: who accesses this data, on whose behalf, and who is accountable?

vtezero is the answer, taken beyond CRM: a platform to govern AI agents across the entire organisation, including those who do not use vtenext.

With sensitive data,
there is no room for improvisation.

In a large CRM project, many people work with the same data, with different roles and responsibilities. Not everyone should see everything, and every access must have a reason.

That is why, in our projects, roles, permissions and processes come before features. It is a discipline learned in the field, one project at a time.

An AI agent reading and writing business data raises the same issue, with one difference: it works faster and across more systems. The same discipline is needed, applied from the outset.

The data you entrust to us is not ours.

Behind every piece of data is a person: our customer's customer. We handle it with the rules and care it deserves, and we expect the same from agents.

No black boxes.

With vtezero, you see what agents and processes do in real time. And vtenext is open source: its code can be inspected.

AI in service of people at work.

Agents take on the work; decisions that matter stay with people. That is why every process has its checkpoints.

The process first, then the agent.

An agent is useful when its place is clear. We start from the processes a company already knows and controls, and find the right place for AI within them.

Control stays with people.

Human oversight is not a brake: it is what allows real work to be entrusted to agents. Every process has its checkpoints.

Compliance is not added afterwards.

GDPR and the AI Act are design requirements. We treat them as such from the very first connection.

Data sovereignty is non-negotiable.

We are a European platform, built for companies handling European customers' data. For us, that is a starting point.

The discipline of large projects, for growing organisations.

We bring what we have developed with very large customers to mid-sized organisations, often overlooked by major global vendors, with fast deployment times.

AI does not solve everything. We say so clearly.

We do not sell AI as a magic wand. There are tasks an agent handles well and decisions that must stay with a person. The process helps distinguish them.

Projects for very large organisations, bringing together many departments, roles and systems.

Proven expertise in processing customer data in accordance with European regulations.

A mature, native BPM engine, designed for human oversight from the outset.

Experience gained within CRM with the Kitt assistant, configurable agents and MCP tools.