Real scenarios.
Demonstrable control.
Typical scenarios from industries most exposed to customer data processing. Each shows how a process governs agents: who acts, on which data and under what oversight.
Complaint handling with human approval
The problem: several departments want to use AI agents to respond to customers. However, Compliance has no visibility into which personal data is processed, and nobody can demonstrate who approved a response.
With vtezero: the complaint handling process invokes the agent, which reads only the data allowed for the role it represents and drafts the response. Before sending, the process pauses at a checkpoint: a manager decides. Every step remains traceable.
After-sales support across CRM, ERP and ticketing
The problem: responding to a customer requires data scattered across CRM, ERP and ticketing. Departments want agents to consult it; IT fears untracked agents with overly broad access.
With vtezero: vtezero connects the agent to all three systems without replacing them and assigns the permissions of the role it serves. The support process determines what the agent can resolve on its own and when a case goes to a technician.
Customer onboarding with internal and external agents
The problem: onboarding a new customer involves different agents, some developed in-house and others supplied by third parties. Each has its own logic, with no shared orchestration.
With vtezero: one process orchestrates all agents. Each acts when invoked by the process and sees only the data needed for its step. The account manager approves the key steps.
Customer care using purchase data
The problem: an agent responds to customers using purchase history and loyalty programme data. Without rules, every response processes personal data in a way that is difficult to account for.
With vtezero: customer data processing rules are part of the support process. The agent handles routine requests, exceptions go to a human operator, and activities are visible in real time.
Case management with traceable decisions
The problem: the organisation wants to use AI agents to prepare cases, but must be able to reconstruct every decision and assign responsibility.
With vtezero: the agent collects data and prepares the assessment within the case process. The decision stays with an official, at a checkpoint built into the process. Every activity is logged.
Is your industry missing from the list?
vtezero governs agents within your existing processes. Tell us about yours and we will build the scenario together.